What refers to the area in a hospitality establishment that guests see?

In the context of a hospitality establishment, the term that refers to the area guests can see is the front of the house. This area is designed to be welcoming and includes spaces such as the dining room, lobby, and any customer service areas. It is essential for creating a positive first impression and enhancing the overall guest experience. The front of the house is where customer interactions occur, making it a critical component of hospitality, focused on service, ambiance, and guest satisfaction.

The back of the house, in contrast, is where staff perform tasks out of sight from guests, including food preparation and administrative work. The kitchen is a subsection of the back of the house and is typically a busy area where food is prepared but is not directly visible to guests. The supply area refers to storage and inventory management areas, which are vital for operations but are also not seen by guests, making them less relevant to guest perceptions.