Who is primarily responsible for the coordination of front-of-house staff?

The dining room supervisor holds the primary responsibility for the coordination of front-of-house staff. This role involves overseeing the dining area and managing the team that interacts directly with customers, including servers, hosts, and bus staff. The supervisor ensures that service runs smoothly, coordinates staff schedules, and addresses guest needs, thereby creating a positive dining experience.

While other roles have their specific responsibilities—such as the banquet manager, who focuses on events; the kitchen manager, who oversees the kitchen operations; and the restaurant owner, who may set the overall vision and strategy—the dining room supervisor is specifically tasked with managing the dynamics and functions of the front-of-house team. This makes them essential for maintaining effective communication and workflow among staff members, directly impacting customer service and satisfaction.